Telephone support is a widely used tool in psychosocial support. Technologies can be used as a complement to face-to-face services, but also as a service on its own. It is especially useful for people with depression or suffering from distress, and when there are difficulties in physically meeting with clients.
In the context of the confinement declared by the Spanish government due to COVID-19, one of our Partners, HogarSi, has created a useful document to offer practical advice on how best to use the telephone and digital technology to give the best possible support to HousingFirst clients. Many thanks to Sam Tsemberis from Pathways Housing First Institute and Hilary Melton from Pathways Vermont for their advice and contributions as well.
Read or download the recommendations here: